After Purchase Note from HomeleganceFurnitureOnline

Congratulation on the purchase of your new furniture. Please spend some time to read through the rest of the information on this page.Please note that your purchase is under Homelement Stores' Term and Policy.

 

Email Communication

You should receive an email in the next few minutes with the details of your order. This email contains your billing and shipping information as well as the specific items included in your order. Please review the email to make sure that all the information in your order is correct. Please note that the email will come from Homelement.com email address (the parent company of EleganceFurnitureDirect)

If you do not receive the email in the next few minutes, please help to check your Spam or junk mail folder to make sure that our future email communication is not flagged. If you have any questions about this, please contact our customer service at 732-698-9221.

Aside from the order confirmation email, you will receive several emails updating the status of your order. Typically within 24-48 hours after placing your order, you should receive an email with the approximate ship date of your order. You should also receive an email with the tracking info and shipping information once your order has been shipped. Please contact our customer service at 732-698-9221 if you do not receive any of the email.

Shipping Information

Depending on the size of the items, the following shipping method will be used. Please note that our standard shipping refers to Parcel Services or Truck Freight unless specified otherwise in the product description.

Standard Shipping:Parcel Services
The selected parcel service (UPS, DHL, FedEx, or USPS) delivers your merchandise to your home or place of business and places it at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.

Standard Shipping: Truck Freight/Common Carrier
Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for furniture. The carriers will only unload the furniture to the curbside or to the back of the truck. They will only deliver during business hours between 8am to 5pm Monday to Friday by appointment. Please make sure that you have adequate help to move the furniture.

Inspecting the Item During Delivery

All of the items that we sell are brand new in the box and packed well when leaving the warehouse. Please view the typical packaging of the items when leaving the warehouse.


Please note the box is in excellent condition without any dents


Stacked items on the pallete before wrapping. Note that the boxes are in good condition


Wrapped items on pallete ready for shipping!

For Standard Shipping
Please INSPECT the cartons (packaging) of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might not affect the furniture, please MARK it in the receipt or bill of lading with a clear description of the nature of the damage. If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages. Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately at 732-698-9221 for on-site resolution.
Please view some of the examples below:


Please note the box has some dents. Most of the time, the content is fine however you DO NEED to mark this on the delivery receipt


Damaged box. This is probably something that needs to be refused or at least noted in the delivery receipt that the box has some major damage


Another example of damaged box. This is probably something that needs to be refused or at least noted in the delivery receipt that the box has some major damage